Shipping policy

At Squishymoo, we want receiving your new squishy to feel just as exciting as choosing it. Here is everything you need to know about shipping your order.

Free Shipping

We offer free standard shipping on every order. There is no minimum spend and no surprise shipping fee at checkout.

Processing Time

Orders are usually prepared within [1 to 3 business days]. You will receive a confirmation email after placing your order and another email with tracking information once it has shipped.

Orders placed on weekends or public holidays will be processed on the next business day.

Estimated Delivery Time

After processing, orders usually arrive within 5business days.

Delivery times are estimates and may vary depending on your location, the postal service, customs, holidays, or other circumstances outside our control.

Tracking Your Order

As soon as your order ships, we will email you a tracking link. Please allow up to 72 hours for the tracking information to begin updating.

If you have not received your tracking email, please check your spam folder or contact us at info@squishymoo.shop

Orders With Multiple Items

If you order more than one product, your items may occasionally arrive in separate packages. This helps us get each squishy to you as quickly as possible. You will not be charged any additional shipping fees.

Incorrect Shipping Addresses

Please check your delivery information carefully before completing your purchase.

If you notice a mistake, contact us as soon as possible at info@squishymoo.shop. We will do our best to update the address, but we cannot guarantee changes once an order has been processed or shipped.

Squishymoo is not responsible for orders delivered to an address entered incorrectly at checkout.

Delayed Orders

Most orders arrive within the estimated delivery window, but occasional postal or customs delays can happen.

If your order has not arrived within 8 days after the estimated delivery date, please contact us with your order number. We will check the tracking information and help you with the next steps.

Lost or Damaged Packages

If your tracking shows that your package was delivered but you cannot find it, please check around your property and ask other members of your household or nearby neighbours. You may also need to contact the delivery carrier directly.

If your order arrives damaged, email us within 7 days of delivery with your order number and clear photos of the product and packaging. We will review the issue and help make it right.

Customs and Import Charges

International orders may be subject to customs duties, taxes, or import charges depending on the destination country. Unless these charges are collected during checkout, they are the customer’s responsibility.

Questions?

We are always happy to help. Contact us at info@squishymoo.shop and include your order number so we can assist you as quickly as possible.

Last updated: July 2026